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Maintenance Contracts

Our core service. Bespoke SLA contracts — guaranteed response times, preventative maintenance visits and loan printers — keeping your fleet running 24/7.

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📞 +353 1 524 0617
The Problem We Solve

Printer Downtime Costs Real Money. We Stop That.

Every minute a label printer is down on a production line, in a hospital ward or in a distribution centre costs real money. Our maintenance contracts prevent that — with scheduled preventative servicing, fast guaranteed response times, and loan equipment so operations never stop.

We tailor every contract to your specific fleet, environment and SLA requirements. No one-size-fits-all packages — just the right level of cover, backed by a written agreement.

  • Covers Zebra, Epson, Honeywell, Toshiba TEC, SATO, Citizen, Godex and more
  • On-site response within your agreed SLA window — contractually guaranteed
  • Scheduled preventative maintenance visits to maximise printer lifespan
  • Loan replacement printers — never left without a working printer
  • Remote diagnostic support and telephone helpdesk included
  • Quarterly fleet health reports with recommendations
  • Flexible terms — monthly rolling or annual contracts
  • Single-invoice billing for multi-site operations across Ireland and UK
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Technician servicing a commercial printer
Contract Tiers

Choose the Right Level of Cover

All contracts are customised to your fleet and SLA requirements. The tiers below are a starting guide.

Bronze

Essential Cover
POA annually
  • Annual preventative maintenance visit
  • Next business day on-site response
  • Remote phone & email support
  • Parts & labour at contracted rate
  • Up to 10 printers per site
  • Quarterly health check report
  • Priority spare parts access
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Silver

Full Protection
POA annually
  • Bi-annual preventative maintenance
  • 4-hour guaranteed on-site response
  • Priority phone & email support
  • Loan printer included when needed
  • Parts & labour fully covered
  • Up to 30 printers / multi-site
  • Monthly fleet health reporting
  • Firmware & driver updates included
  • Dedicated support line
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Most Popular

Gold

Mission Critical
POA annually
  • Quarterly preventative maintenance
  • 2-hour guaranteed on-site response
  • 24/7 emergency phone support
  • Dedicated account manager
  • Loan printer fleet on standby
  • Parts, labour & printheads covered
  • Unlimited printers / all sites
  • Real-time fleet monitoring portal
  • Annual technology review
  • Priority same-day parts dispatch
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Equipment Covered

Every Major Brand. Every Model We Service.

Factory-trained engineers on all major thermal printer brands.

Zebra Technologies

ZT400/ZT600 Industrial · ZD600 Desktop · ZQ Mobile · ZT411/ZT421 RFID

Epson ColorWorks

Full ColorWorks range supported — not limited to specific models

Honeywell / Datamax

PM45 Industrial · PC45 · PX240/PX940 · PD45 · PC42 · H-Class · M-Class

Toshiba TEC

B-EX6T3 · B-FV4 · B-SX5 Industrial Printers

SATO

CL4NX Plus · CL6NX · PW208NX · WS4

Citizen Systems

CL-S703 · CL-S700DT · CL-S631 · CL-E300 · CL-E720 Series

Godex

EZ-2350i · G500 · G530 · ZX1200i · ZX1300i · RT860i Desktop

Afinia

L901 Plus · L801 Plus · L701 · L502 Duo Ink Colour Label Printers

Other brands: Don’t see yours listed? We service most thermal label printer brands — contact us to confirm.

Response Times

Contractually Guaranteed SLA Windows

Exact response time commitments in writing — not vague promises. Downtime costs money and we take that seriously.

Next Business Day

Bronze SLA — on-site by the next business day following your support call, parts in hand.

Best for: office printers, low-volume production, admin environments

4-Hour Response

Silver SLA — guaranteed on-site within 4 working hours. Ideal for production lines and distribution centres.

Best for: warehouses, food production, manufacturing lines

2-Hour Response

Gold mission-critical SLA — 2 hours on-site guaranteed, plus 24/7 emergency phone support.

Best for: hospitals, 24/7 automated lines, mission-critical operations

How It Works

Getting Your Contract Set Up

A maintenance contract can be in place within 5–10 working days.

1. Contact Us

Call or submit an enquiry. Tell us about your printer fleet, environment and uptime requirements.

2. Free Site Assessment

We visit your site, inventory your fleet and identify any immediate issues — free, no obligation.

3. Custom Quote

We prepare a bespoke contract covering your exact fleet, sites and SLA requirements.

4. Protected

Contract signed, schedule agreed. First preventative maintenance visit booked — covered from day one.

FAQs

Frequently Asked Questions

Straight answers to the most common questions about our maintenance contracts.

We cover all major thermal label printer brands including Zebra, Epson ColorWorks, Honeywell/Datamax, Toshiba TEC, SATO, Citizen, Godex and Afinia. Contact us if you have a model not listed — we can usually accommodate it subject to parts availability.
Yes. We cover multi-site operations across Ireland and the UK under a single contract with one invoice. Each site is assessed individually to ensure the right SLA is defined for each location.
For Bronze, the printer goes to our workshop and is returned typically within 3–5 working days. For Silver and Gold, we provide a loan printer immediately so you’re never without a working machine.
Yes — subject to a condition assessment. We take over maintenance for any printer regardless of original supplier. We inspect it and advise on any immediate issues before the contract begins.
Typically 5–10 working days from initial enquiry to contract signature. We start with a free site assessment, prepare a bespoke quote, and once signed, schedule the first preventative visit immediately.
Monthly rolling and annual. Annual offers 10–15% better value. Monthly suits short-term or trial needs.
Not included, but contract customers get priority stock availability, discounted consumables pricing, and automatic standing order options so you never run out.
Printhead inspection and cleaning, platen roller check, media path cleaning, sensor calibration, cutter service (if applicable), firmware check, connectivity test and a written service report with condition rating.

Protect Your Printers. Protect Your Uptime.

Get a free site assessment and bespoke maintenance contract quote — no obligation, just honest advice.

Request a Free Assessment
📞 +353 1 524 0617