Returns Policy

Effective Date: 21 August 2026
Last Updated: 21 August 2026

This Returns Policy applies to purchases made directly through Label Printers (“we”, “us”, “our”). It sets out your rights to return goods and how refunds, exchanges and warranty claims are handled.

1. Consumer Right to Cancel (Distance Selling)

If you are a consumer purchasing goods online or by phone, you generally have the right to cancel your order and return goods within 14 calendar days of receipt, in accordance with the EU Consumer Rights Directive and Irish consumer protection law, without giving a reason.

To exercise this right, contact us within the 14-day period using the details below. Goods must be returned unused, in their original packaging and in a resaleable condition. You are responsible for the cost of return shipping unless the goods are faulty or were sent in error.

2. Business (B2B) Purchases

Where goods are purchased by a business for business purposes, statutory distance-selling cancellation rights do not automatically apply. Returns for business customers are handled at our discretion and may be subject to a restocking fee, unless the goods are faulty, damaged in transit, or supplied in error.

3. Faulty or Damaged Goods

If goods arrive faulty, damaged or not as described, please contact us as soon as possible — ideally within 48 hours of delivery — with your order details and photographs where relevant. We will arrange a repair, replacement or refund in accordance with your statutory rights.

4. Non-Returnable Items

The following items cannot normally be returned unless faulty:

• consumables that have been opened, used or had their protective seal broken (e.g. ribbons, labels);
• products custom-made or configured to your specification (e.g. custom label sizes, bespoke software configuration);
• software licences that have been activated or downloaded.

5. Printers and Hardware Under Warranty

Printers and hardware are covered by the relevant manufacturer warranty. Where a fault develops outside the returns window but within the warranty period, please contact us to arrange a warranty repair or manufacturer RMA — see also our Maintenance Contracts for extended cover.

6. How to Request a Return

Contact us with your order number, the item(s) you wish to return, and the reason for return. We will confirm the return process, including whether a Returns Authorisation number or return shipping label is required.

7. Refunds

Approved refunds are issued to the original payment method, normally within 14 days of us receiving and inspecting the returned goods.

8. Contact Us

For any return, exchange or warranty query, please contact:

Label Printers
Address:

Co. Dublin, Ireland

Email: hello@labelprinters.ie
Phone: +353 1 524 0617

9. Changes to This Policy

We may update this Returns Policy from time to time. Any changes will be posted on this page and the “Last Updated” date will be amended accordingly.